We use AI to turn recruiting calls into data and insights. The result? Improved consistency and performance across your whole team, faster ramp time for new recruiters, and better understanding of what recruiter behaviors predict success.
You can’t listen to every recruiting call.
Hundreds of calls happen every week, but leaders rarely have time to listen to or evaluate more than a handful. Without AI support, it’s hard to know what’s actually happening on calls.
Recruiter coaching is hard to prioritize
Recruiting leaders are busy. Reliable feedback data can be hard to come by. Explicit expectations for call handling are often lacking. Consequently, recruiter coaching can be infrequent and ineffective.
You don’t know why some recruiters consistently outperform others.
Top recruiters create advantage throughout the entire hiring process, but every seated driver starts with a successful phone call. When all recruiters operate from the same successful playbook, team performance can take off.
TMG uses automation and AI-powered call analysis to turn every recorded call into a quantifiable, concrete record, automatically scored against established standards and packaged into actionable reporting.
Recruiter performance systems include:
01
Explicit expectations established around critical call behaviors
Evidence-based playbooks and best practices inform what successful calls sound like – and what managers expect to hear.
02
Every recruiting call is automatically recorded and transcribed.
Calls are automatically captured and transcribed using AI-powered speech recognition, creating a written record for review.
03
Transcripts are tagged and analyzed for insight.
Algorithms review what transpired on every call — associating calls with individual recruiters and comparing call behaviors versus best practices.
04
Custom scorecards are generated per client requirements.
AI-generated scorecards track client-defined behaviors and KPIs that move the needle, based on proven playbooks and best practices for productive calls.
05
KPIs tied to individuals and teams are aggregated and tracked automatically.
No manual tallying: automation rolls up performance against the scorecard by recruiter and by team.
05
Recruiter-specific reporting created to support custom coaching program.
Automated, recurring reporting helps leaders identify coaching opportunities, recognize strong performance, and reinforce effective call practices.
Operational
Qualification & Close
Team outcomes
Results vary by lead source, job requirements, recruiter availability, workflow configuration, and candidate population.
“The old-school mindset from some recruiting leaders is ‘sink or swim.’ If you hit your numbers, I’ll leave you alone. If you don’t…that’s on you.”
“In this type of environment, the company provides minimal structure: not much instruction regarding how and not much performance evaluation outside of tracking monthly hire production. Gifted recruiters will always succeed on their own, but inexperienced or low-performing recruiters need structure, steering, and support to thrive. High-performing recruiters aren’t always ‘born,’ they can also be developed.”
“Fortunately, successful recruiting calls tend to follow a predictable progression and flow. They employ certain strategies and avoid common pitfalls. When you understand what behaviors consistently correlate to successful calls, it’s possible to train and coach those behaviors across an entire team, and monitor calls continuously to ensure these behaviors become habit.”
Justin Gill
COO, Transportation Marketing Group
We’ll turn everyday conversations into concrete scorecards and coaching insight — so recruiters can have more productive conversations, consistently.